Returns & Exchanges
-Returns are for even item exchange or store credit only, minus original shipping fee.
-Customer is responsible for covering the shipping cost to return said item to us. We will reship to you at our expense as a courtesy. I strongly suggest returning with tracking info.
-All returns must include LONE STAR BARBELL CLUB EXCHANGE FORM (sent by email on request for return).
*Failure to include LONE STAR BARBELL CLUB EXCHANGE FORM will significantly delay your return time.
-Returns accepted on items purchased 15 days ago or less.
-All items must be unworn and unwashed.
-Sale items are final and returns / exchanges are not accepted.
-If you are returning an item for a size, color or style not in stock, you will be issued a store credit code for item amount (minus original shipping) via email within 24 hours.
-If a product arrives to you with defect / damage or we incorrectly send the wrong size / color, a prepaid return label will be emailed to you for return and item will be reshipped at our expense. Please email us prior to returning item to discuss the issue at hand.
-All exchanges will be reshipped within 1 business day after original returned item is received on our end.
-Lone Star Barbell Club is not responsible for lost or stolen packages, or packages sent to the wrong address, unless the address mistake occurs on our end. Tracking info is sent on all orders via email for you to see when and where it was shipped. If the wrong address is provided and item returned to us, we will contact you.
-Any info we can provide you on lost packages will be given. Claims with USPS must be done on your end, unless the mistake is ours.
*There are no returns or exchanges on any sales outside of USA.
All additional return questions, requests / info should be sent to: Melissa@lonestarbarbell.com
All items are to be returned to:
C/O Lone Star Barbell Club
18107 N Eldridge Parkway Suite 260
Tomball, Texas 77377